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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up menu will appear. It includes detailed information about all the operations that you can carry out on the given page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of instructional video clips describing how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, take a gaze at our comprehensive Frequently Asked Questions database, which covers questions asked by actual users and offers practical solutions. We periodically update our Frequently Asked Questions database with new articles so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of support engineers available 24/7 and eager to assist you with any question. Each support ticket you open will be answered within 60 minutes (the average response time is approximately 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 167669

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com